Terms & Conditions

Introduction

Welcome to the ánima women´s surf style (hereinafter ánima w.s.s.) online store. The following terms and conditions are a guide for the usage of and purchases in our online shop. These terms and conditions may be adapted from time to time. Please read them before making an online purchase at the ánima store.

1. General

You can purchase our products through our online shop. If you have any questions please contact us for help at hello@animawomenssurf.com.

All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the competent authority. ánima w.s.s. reserves the right to cancel, hold up, or further investigate suspicious orders, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted.

ánima w.s.s. holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes typing errors, price, and stock changes. All prices include canary taxes 7% (IGIC).

2. Shipping & Delivery

All shipments are sent by Certified package with the company Correos (Spanish post office). The order will be sent to the address entered at the checkout. The shipping country is chosen at checkout. All prices, currencies, taxes, delivery times and delivery charges may be adjusted depending on the country you would like your items shipped to. ánima w.s.s. will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

a. Shipping destinations and shipping fees

Estimated delivery time is 7-10 working days depending on the destination, if nothing else is announced.

Shipping fees specified in € (Euro) will be displayed at checkout before the final payment step. Please note that these vary depending on the delivery country.

Free shipping on orders from Spain from 70€.

Free shipping on orders from the rest of countries from 100€.

b. Uncollected packages

We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. You still have to collect your package and return it back to us.

c. International taxes and duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We don’t assume responsibility for any duties/taxes applied to your package upon delivery. Customs policies vary widely from country to country; please contact your local customs office for further information.

3. Payment

You have the following options:

  • PayPal (you don’t need to have an account)
  • Credit card (Mastercard/VISA)

When using credit card you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured.

ánima w.s.s. reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. ánima w.s.s. can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

4. Return policy

Spanish law is applied, according to the right of reclamation and returns see

http://www.gobcan.es/ceic/consumo/derechos/entidades.html

You have the right to return a product and get a full refund or exchange the product, within 21 days from receiving the goods. If you change your mind about a product you have to contact our customer service within this time. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost.

Return the product together with your receipt to this address:

Esperanza Bringas Álvarez

Paseo Marítimo de El Puertillo 11, 2A

35414 Bañaderos

NIF: 33516624N

Defects, modifications & returns

Any defects must be reported at the pick-up point or immediately upon delivery. If you notice the damage after receiving the package please contact us. If you want to modify your order, please contact our customer service immediately.

Return policy

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

a. Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items ánima w.s.s. will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

b. Claims

If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to us before returning the product, then return the product together with your receipt to this address:

Esperanza Bringas Álvarez
Paseo Marítimo de El Puertillo 11, 2A
35414 Bañaderos
NIF: 33516624N

5. Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured.

According to Spanish Law ánima w.s.s. has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.

a. Applicable law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Spanish law. ánima w.s.s may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of right

All rights, including copyrights of ánimasurfstyle.com and animawomenssurf.com remain with ánima w.s.s. and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

c. Privacy Policy

The personal information you forward to ánima w.s.s will only be used in order to fulfill the undertakings ánima w.s.s. have and to assure you the best service. ánima w.s.s will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. ánima w.s.s. assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

6. Terms of use

The personal information you forward to ánima w.s.s. will only be used in order to fulfill the undertakings ánima w.s.s. have and to assure you the best service. ánima w.s.s. will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. ánima w.s.s. assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

7. Force Majeure

A Force Majeure clause allows ánima w.s.s. to suspend or terminate the performance of its obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible. The provision may state that the contract is temporarily suspended, or that it is terminated if the event of force majeure continues for a prescribed period of time.

Force Majeure includes war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract. So if, for example, a hurricane occurred that shut down a port, the seller planning to ship its goods through that port would not be liable for late delivery of the goods.